1. Orders are processed daily from Monday to Saturday. Orders received by 2:00 pm (Brunei time, +8GMT) are processed on the same day while orders received after 2:00 pm are processed on the next WORKING day.

2. Sold products are packed and available for courier pickup and consolidation within twenty-four (24) hours after the order has been processed and approved.

3. If an order will not be available within 24 hours or is out-of-stock, the customer will be notified via email and will be advised if and when the item will become available. 

4. The customer has the option to have the order canceled and the customer will not be charged for the order.

5. An email will be sent upon dispatching of the order and will contain the tracking information for the order (Tracking information is not applicable for Free Local Deliveries).


1. Orders are normally dispatched on the next business day following the day the order was confirmed to the customer. Orders for delivery within Brunei Darussalam will be delivered within 1 to 3 days from the process date of the order. While for the orders to be delivered to an international destination will take 4 to 6 days from the process date to be dispatched. Please note that delivery time vary according to destination.

2. Communique Enterprise does not assume responsibility for and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of order goods by the authorized couriers. However, Communique Enterprise shall properly coordinate with its authorized courier who is responsible for the shipment, to properly compensate the customer.